Need help?

Most frequently asked questions

Is it possible to cancel an order?

For all cancellation requests (respecting the delay of 4 business days), please contact Customer Service before 5 pm:
- by telephone at (514) 437-0958 or 1-833-437-0958
- by email.

How much time in advance do I need to order ?

For schools, the menus are updated online on a monthly basis, and you will receive an email to inform you of this update. You have up to 4 business days prior to the date of delivery to place your order.

How are the meals delivered?

Meals are delivered hot, in bulk or in biodegradable trays.

Although la Cantine pour tous recommends bulk delivery for environmental reasons, current school infrastructure does not always permit this option.

How does it work?

To know more about it, look at our booklet (in French).

The program

What is a volontary contribution?

That means you pay what you can afford.
We believe that every kid should have access to healthy meals at school.

How to choose your contribution?

  • You pay what you can afford starting 1$ per meal.
  • You pay the meal cost: A meal costs $5,50 to produce.
  • You pay more than the meal cost: by maximising your contribution, you are permitting other children in other schools to receive a meal.

How much time in advance do I need to order ?

For schools, the menus are updated online on a monthly basis, and you will receive an email to inform you of this update. You have up to 4 business days prior to the date of delivery to place your order.

If I have food allergies, how should I choose my meals?

Our caterers ensure that meals do not contain peanuts or nuts. Nonetheless, we cannot guarantee the total absence of all traces of allergenic ingredients, whatever they may be.

The list of ingredients mentioned on our site is not exhaustive and we cannot be held responsible as a result of physical reaction or other consequence following the ingestion of a meal.

Offrez-vous des options pour les diètes particulières? (végétarienne, halal, kasher, etc.)

Végétarisme : La majorité de nos traiteurs offre une option végétarienne par jour.

Végétalisme
: Nous n'offrons pas d'option végétalienne pour l'instant.

Halal : Nos traiteurs ne s'approvisionnent pas auprès de bouchers halal. Par contre, l'option végétarienne peut généralement convenir à cette diète.

Kasher
: Nos traiteurs n'offrent pas d'option kasher.

How are the meals delivered?

Meals are delivered hot, in bulk or in biodegradable trays.

Although la Cantine pour tous recommends bulk delivery for environmental reasons, current school infrastructure does not always permit this option.

I can't find my child's school on your website

First, you must make sure that you have selected the correct School Services Center. If you have done so but you still do not see your child’s school, this unfortunately means that we do not serve this school.

Payment & Cancellation

Is it possible to cancel an order?

For all cancellation requests (respecting the delay of 4 business days), please contact Customer Service before 5 pm:
- by telephone at (514) 437-0958 or 1-833-437-0958
- by email.

I don't have a credit card, can I still order?

If you don't have a credit card, you can send us a request to pay by Interac transfer to the following address: info@cantinepourtous.org

We will give you the details to order.

After placing an order, how can I see what I ordered?

You have two options :

  • In the section My Upcoming Meals of your Dashboard
  • In the section Order History of your profile

Can I place my order by phone?

We do not accept orders by phone.

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