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La Cantine à domicile

SERVICE - What is La Cantine à domicile?

La Cantine à domicile is a platform to order frozen meals delivered to your door. The meals are prepared by member caterers certified by La Cantine pour tous.

SERVICE - Who prepares the meals?

The frozen meals are prepared by member caterers of La Cantine pour tous:

Le Chic Resto Pop

La Cuisine Collective Hochelaga Maisonneuve

La Maryse

Le Groupe PART

Le Café de la Concorde

Our caterers aim to promote food safety. They are at the heart of our project.

MEALS - What are the meals available?

Our caterers offer a variety of food products such as starters, main courses and desserts. Meals are available in individual dishes or in family size depending on the caterer chosen.

MEALS - Do you offer special diet options? (vegetarian, halal, kosher, etc.)

Vegetarian options are available.

Our caterers do not source their meat from halal butchers. On the other hand, the vegetarian option can generally be suitable for this diet. Our caterers do not offer kosher options.

ORDERING - How do I order?

You can order online on our ordering website or by telephone. To facilitate the ordering process by telephone, we can send paper menus in the mail.

To take orders or send paper menus, you can contact our customer service at 1833-437-0958 or info@lacantinepourtous.org


ORDERING - Why add a beneficiary?

The beneficiary is the one who receives the order at his home. You can add as many beneficiaries as you want and place an order for a loved one, your parents, your neighbour.

ORDERING - How far in advance should I order?

You can order up to 15 days in advance. Depending on the caterers, your orders must be placed no later than 3–5 business days before the delivery date.

To view caterer-specific order timelines, please contact Customer Service at info@lacantinepourtous.org

ORDERING - How to view a placed order?

Once logged in, click on your name at the top right of the screen.

Then click on “My orders” in the menu that will open.

ORDERING - Is it possible to modify or cancel an order?

It is not possible to modify an order. However, you can cancel it and place a new one.

To cancel an order, go to the “My Orders” section of your account.

However, you must respect the deadlines established by the caterers. To find out about these, please contact customer service at info@lacantinepourtous.org

ORDERING - Can I place a single order with several caterers?

For the moment it is not possible to order from several caterers in a single order. To discover the dishes of other caterers, you will have to place a new order.

SOCIAL PRICING - How does the social pricing program work?

La Cantine à domicile sets up a social pricing system to reduce the financial burden of economically vulnerable populations. This program is subsidized by La Cantine pour tous.

To benefit from the social pricing, the beneficiaries must be referenced. For more information, please contact our customer service at info@lacantinepourtous.org

PAYMENT - What are the forms of payment accepted?

You have the option to pay:

Online (by credit card).

or

On delivery, according to the payment methods accepted by the caterers. You will find the details per caterer below.

Caterer

Cash

Credit card

Credit card

Check

Café de la Concorde

Yes

No

Yes

Yes

Chic Resto Pop

Yes

Yes

Yes

No

Groupe PART

Yes

No

No

Yes

La Maryse

Yes, exact ammount

No

No

Yes

La Cuisine Collective Hochelaga Maisonneuve

Yes, exact ammount

No

No

Yes

Tournant 3F

Yes

No

No

Yes

GEMO

Yes

No

No

No

DELIVERY - How does the delivery work?

When placing an order, you choose the delivery day that suits you. You must absolutely be present during the delivery. No order will be left at the door for hygiene reasons as the dishes are delivered frozen.

DELIVERY - What do I do if I am absent?

If you know that you will be absent during the delivery, please contact our customer service at info@lacantinepourtous.org. No orders will be left at the door.

A new delivery can be scheduled according to your availability and that of the caterer. Delivery costs will be borne by the customer.

DELIVERY - How do I know if my address is served?

On our website you can check if your postal code is served by our caterers. For any questions, please contact our customer service at info@lacantinepourtous.org

La Cantine dans les écoles

SERVICE - La Cantine dans les écoles (program in schools), how does it work ?

SERVICE - Who are our school caterers?

Twelve of our member caterers collaborate on La Cantine dans les écoles’ project :

La Table ronde de St-Léonard; Le Relais Populaire; Le Pignon bleu; La Grande table; Le Garde-manger pour tous; La Corbeille Bordeaux-Cartierville; La Coop Chambord; Le Chic Resto Pop; Le Centre d’entraide du Marigot; Le Service traiteur bae; Le tournant 3F; Toujours ensemble.

All of our caterers aim to promote food safety. They are at the heart of our project.

SERVICE - How do I know if my child’s school is part of the program?

The list of participating schools can be found here → https://commander.lacantinepourtous.org/en/school

SERVICE - How are the meals delivered?

The meals of La Cantine dans les écoles are currently offered in biodegradable trays.

However, we are working closely with the Retournzy solidarity coop to integrate reusable trays.

MEALS - How does it work for food allergies?

Although the list of allergens is given in the details of the meals and our menus do not contain peanuts or nuts, we cannot guarantee the total absence of traces of allergenic foods, whatever they may be.

La Cantine dans les écoles cannot therefore be held responsible if there is a physical reaction or other consequence following the ingestion of a meal.

MEALS - Do you offer special diet options? (vegetarian, halal, kosher, etc.)

Vegetarianism: most of our caterers offer a vegetarian option.

Veganism: Our caterers do not offer vegan options right now.

Halal: Our caterers do not source their meat from halal butchers. On the other hand, the vegetarian option can generally be suitable for this diet.

Kosher: Our caterers do not offer kosher options right now.

ORDERING - How do I register?

Registration for La Cantine dans les écoles is totally free and open throughout the school year for parents of participating schools. Click here for a simple and visual step-by-step explanation (available in five languages: French, English, Spanish, Swahili and Arabic).

ORDERING - How far in advance should I order?

In the monthly newsletter to the parents, the frequently asked questions attached to the menu of your caterer will inform you about your deadline for business days. This deadline is between 3–5 business days before the delivery date, depending on the caterer.

ORDERING - Is it possible to modify or cancel an order?

You can’t quite modify an order. However, you can cancel meals or orders and place new ones. To cancel a meal or an order, go to the “My Orders” section of your account. After clicking on the chosen order, select the meal on the icon on the right then cancel it. You will also have the option to cancel the entire order.

However, you must respect the deadlines established by the caterers. If it is impossible to cancel your order, it means that you have exceeded the deadline.

ORDERING - How does the voluntary contribution system work?

Our voluntary contribution system allows you to pay according to your financial situation!

If you pay less than the suggested contribution of $5.50 per meal, La Cantine pour tous will make up the difference. The minimum contribution is $1 per meal.

If you pay more, you help fill the gap and help pay for meals for other children.

You are free to change the price paid per meal from one order to another, according to your situation.

ORDERING - What are the forms of payment accepted?

Online payment is made by credit card or by pre-authorized debit from your chequing account.

ORDERING - How to view a placed order?

Once logged in, click on your name at the top right of the screen.

Then click on “My orders” in the menu that will open. You will see all your orders under “Pending orders”.

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