Find answers to the most frequently asked questions about our services.
Our standard cancellation deadline is 3 business days.
In the section Upcoming Meals on your Dashboard:
- if the cancellation icon is active: cancel your order, you will receive a confirmation email and will be reimbursed within maximum 15 business days.
- if the icon is no longer visible: the cancellation deadline has passed and reimbursement is no longer possible.
If you don't have a credit card, you can send us an Interac transfer.
Select your meals, then at the payment stage, follow the procedure to confirm your pre-order.
You will then receive an email to finalize your payment.
You have up to 3 business days prior to the date of delivery to place your order.
The menus are updated online on a monthly basis, and you will receive an email to inform you of this update.
Our caterers ensure that meals do not contain peanuts or nuts. Nonetheless, we cannot guarantee the total absence of all traces of allergenic ingredients, whatever they may be.
The list of ingredients mentioned on our site is not exhaustive and we cannot be held responsible as a result of physical reaction or other consequence following the ingestion of a meal.
You can change the amount of your contribution for the meals of your recipients at any time.
Go to the My Recipients tab of your Dashboard and click on "Edit".
Meals are delivered in bulk or in biodegradable trays.
Although la Cantine pour tous recommends bulk delivery for environmental reasons, current school infrastructure does not always permit this option.
You have two options :
- in the section My Upcoming Meals of your Dashboard
- in the section Order History of your Profile
First, you must make sure that you have selected the correct School services center. If you have done so but you still do not see your child’s school, this unfortunately means that we do not serve this school.
If you do not find an answer to your question here, it would be our pleasure to help you.
Contact us: firstname.lastname@example.org